TRONSMART - Christmas Gift Box Set

Warranty Period - 1 Year

Warranty Policy

• All products sold by Remax Online Shop come with full warranties, ensuring that you can make your purchases with confidence.
• If a product has any factory error or factory damage within 7 days of purchase, it will be replaced with a new one.
• If you discover a factory error or damage when you receive the product, you must immediately report the order number, type of product, and details of the error to the relevant admin team or email remaxonlinshop.app@gmail.com. Warranty will not cover user-caused faults or damages.
• Warranty will not cover user-caused faults or damages.
• To process a return, the item must be in its original packaging (as received).
• Returns will not be accepted if the product??s packaging is damaged, if the receipt is missing, if the warranty card is not included, or if it is lost.
• For returns within 7 days from specified townships in Yangon and Mandalay, we offer delivery service to pick up the items. For other cities, the user must return the product via bus terminal or Royal Express.
• Upon receiving the ordered items, if the product is incorrect, the color is wrong, or the product is damaged, you must return it in its original packaging to Remax Online Shop, and you will bear the shipping costs.
• The reason for return will be verified, and if valid, the correct item will be provided. If not, you will be notified, and the item will be sent back.
• For certain situations that require a refund, it may take between 7 to 15 business days, depending on the payment channel used.
• If a factory error is found after the 7-day period, you can visit the service center with the warranty card and complete packaging.
• Service will not be provided without these items
• After submitting the defective product to the service center, the service will be completed within 7 business days.
• In the event of any disputes, the decision of Remax Online Shop will be final.